Privacy Policy

Introduction

Experience First Events (“we,” “us,” “our”) is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including our website and other digital platforms.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, email address, phone number.
Payment Information: Credit card details and billing address.
Personal Preferences: Information about your preferences and interests.
Technical Information: IP address, browser type, operating system, and browsing behaviour.

How We Use Your Information

Your personal information is used to:

Provide and manage our services.
Process transactions and fulfil orders.
Communicate with you regarding your account or transactions.
Send promotional materials (with your consent).
Improve our website and services through analytics and market research.
Ensure security and prevent fraud.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and improve its functionality.

Types of cookies we use include:

Essential Cookies: Necessary for the operation of our website.
Performance Cookies: Collect information about how visitors use our website.
Functionality Cookies: Allow the website to remember choices you make (e.g., your username, language, or region).
Targeting/Advertising Cookies: Used to deliver ads more relevant to you and your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Our data retention periods are as follows:

Contact Information: Retained for as long as you have an active account with us or as needed to provide you with our services.
Payment Information: Retained for the duration of the transaction and for a period thereafter as required for legal and accounting purposes.
Technical Information: Retained for a period necessary to analyse and improve our website and services.

When your data is no longer needed, we will securely delete or anonymize it.

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR), including:

Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data under certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data under certain conditions.
Right to Withdraw Consent: You can withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@experiencefirst.co.uk. We will respond to your request within one month.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Object to or restrict the processing of your data.
Withdraw consent at any time (where processing is based on consent).

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies.

Contact Us

If you have any questions about this privacy policy or your personal data, please contact us at info@experiencefirst.co.uk.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Updated: November 2024