Frequently Asked Questions:
What format do the tickets come in?
Tickets for West Ham United matches are available in both digital (M-ticket) format and printed format.
What is the dress code for the majority of hospitality suites?
The dress code for most hospitality suites at London Stadium is smart casual. Sportswear, including tracksuits and replica football shirts, is not permitted. Jeans with rips, tears, or bleaching are also not allowed.
What are the rough timings for a day’s hospitality at London Stadium?
Hospitality at London Stadium typically opens 3 hours before kick-off and closes 1.5 hours after the final whistle.
What public transport operates to and from London Stadium?
- Train: Stratford Station is served by the Jubilee and Central lines, Docklands Light Railway (DLR), National Rail services, London Overground, and the Elizabeth Line. Stratford International Station is served by the DLR and Southeastern High Speed 1 services.
- Bus: Several bus routes serve Stratford Station, including the 25, 86, 97, 104, 108, 158, 241, 257, and 262.
- Shuttle Bus: There are no specific shuttle bus services for London Stadium, but local buses and taxis are available.
What is the address of the venue?
The address of London Stadium is Queen Elizabeth Olympic Park, London, E20 2ST.
Is there a restriction on bags and electronic devices?
Large bags and unapproved containers are not allowed into London Stadium. Small bags that comply with the stadium’s bag policy are permitted. Electronic devices such as cameras and mobile phones are allowed, but selfie sticks and large cameras are prohibited.
What are the opening and closing times of the venue?
The ticket office at London Stadium is open Monday to Friday from 9am to 5pm, and on Saturdays from 9am to 4pm. The venue is closed on Sundays except for matchdays. Hospitality areas open 3 hours before kick-off and close 1.5 hours after the final whistle.
Are there any age restrictions for attending the matches?
There are no specific age restrictions for attending matches at London Stadium. However, children under the age of 14 must be accompanied by an adult and over 18 or accompanied by an adult in hospitlaity.
Is there accommodation available nearby?
Yes, there are several hotels near London Stadium, including the Holiday Inn London – Stratford City and the Staybridge Suites London – Stratford City.
What accessibility facilities are available?
London Stadium offers dedicated wheelchair bays, accessible entrances, and other facilities to accommodate disabled visitors.
What is the policy on smoking?
Smoking, including the use of electronic cigarettes, is prohibited throughout London Stadium.
What should I do if I lose something at the venue?
If you lose something at London Stadium, you should contact the stadium’s lost and found department or visit the nearest information point on matchday.
London Stadium Blocks
London Stadium is divided into several blocks, each offering unique views and experiences. The stadium blocks include the Bobby Moore Stand, Sir Trevor Brooking Stand, East Stand, and West Stand. Each block is designed to provide fans with excellent views of the pitch and a vibrant matchday atmosphere. Detailed information about the stadium blocks can be found on the official West Ham United website.
Venue and Hospitality Suites Map
London Stadium offers a comprehensive map detailing the locations of various hospitality suites and lounges. This map ensures that guests can easily find their designated areas and enjoy the premium matchday experience.
Parking at London Stadium
Unfortunately, West Ham are unable to offer any parking at the stadium. The nearest parking facilities are located at Westfield, Stratford.